Sancharnet Card is a prepaid Internet Access Card with the following features.

• Self-register for internet access with your choice of userid.
• Renew your existing 'sancharnet' account.
• Wide range of Internet Access Packages.
  

To get the card Contact Customer Care Centre in your city.

The reasons could be as follows:

• Your Outgoing Mail Server Name is not configured correctly. The error you would get is The host 'nmr.sancharnet.in' could not be found. Please verify that you have entered the server name correctly. Account: 'nmma.sancharnet.in', Server: 'nmra.sancharnet.in', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D
  
  (mistake in the above example is that mail server name has been wrongly configured as nmr.sancharnet.in instead of nmra.sancharnet.in):
  
  Steps to Check this:
  
  Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Check the entry in box - Outgoing Mail (SMTP) - Make sure that the entry in this box the name of your Outgoing Mail Server. Ensure that sancharnet.in is not mis-spelt. --> Click on Apply in case of Change --> Click on OK --> Click on Close.
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• Your email address is incorrectly configured e.g. xyz@hotmail.com or xyz@sanchar.net.in instead of correct address xyz@sancharnet.in In case the email address is configured with @hotmail.com, @yahoo.com or @indiatimes.com etc i.e. domain other than @sancharnet.in you will not be able to send mail through Sancharnet Outgoing Mail Server. Please also ensure that there is no spelling mistake either in emailid or sancharnet.in
  Steps to Check this:
  
  Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Check the entry in box - E-mail address - Make sure that the entry in this box is your email address. Ensure that sancharnet.in is not mis-spelt. Click on Apply --> Click on OK --> Click on Close
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• SMTP authentication is not configured. The error you would get if SMTP authentication is not configured is as follows (In this example test222@sancharnet.in is the address to which the customer is trying to send mail, but he has not configured SMTP authentication)
  The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'test222@sancharnet.in'. Subject 'test', Account: 'nmma.sancharnet.in', Server: 'smra.sancharnet.in', Protocol: SMTP, Server Response: '550 5.7.1 Relaying not allowed: test222@sancharnet.in', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
  
  Steps to Check this:
  
  (A)Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Tick on My Server Requires Authentication --> Click on Settings --> Ensure that Use same settings as my incoming mail server is selected --> Click on Apply --> Click on OK --> Click on Close
  (B)Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Check the entry in box - Incoming Mail (SMTP) - Make sure that the entry in this box the name of your Incoming Mail Server. Ensure that sancharnet.in is not mis-spelt --> Check the entry in box under Incoming Mail Server - Account Name - Make sure that the account name is correctly filled. This account name is your email userid. e.g. in email address xyz@sancharnet.in xyz is the account name and therefore the customer will fill xyz  here. --> Check the entry in box under Incoming Mail Server - Password. By default you are not allowed to fill in the password unless you tick the box - Remember Password which is just below. Customers are advised not to tick Remember Password box for better security. If this box is not ticked you would be prompted to enter password every time you start Outlook Express and send or receive the first mail. Subsequently you would not be prompted for the password unless you stop and start Outlook Express again. --> Click on Apply in case of Change --> Click on OK --> Click on Close.
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• You are not connected to Internet (Sancharnet) or Outgoing Mail Server is not responding. The error you would get is:
  
  Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'nmma.sancharnet.in', Server: 'smra.sancharnet.in', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F
  
  Steps to do:
  
  (i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone.
  (ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.