• Contact local sancharnet node incharge over web-helpdesk or over phone
• Meanwhile, use webmail available through www.sancharnet.in both for sending and receiving mails. Keep a watch on your Mail Quota and Quota Warning Message. In case your mail quota gets full you would no longer receive incoming mails

The reasons could be as follows:

• Your Outgoing Mail Server Name is not configured correctly. The error you would get is (mistake here is that mail server name has been wrongly configured as nmr.sancharnet.in instead of nmra.sancharnet.in):
  
  Netscape is unable to locate the server nmr.sancharnet.in. Please check the server name and try again.
  
  Steps to Check this:
  
  Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Check the entry in box - Outgoing mail (SMTP) server - Make sure that the entry in this box the name of your Outgoing Mail Server. Ensure that sancharnet.in is not mis-spelt. --> Click on OK
• 
  
• Your email address is incorrectly configured e.g. xyz@mail.com or xyz@mail.com instead of correct address xyz@mail.com In case the email address is configured with @hotmail.com, @yahoo.com or @indiatimes.com etc i.e. domain other than @sancharnet.in you will not be able to send mail through Sancharnet Outgoing Mail Server. Please also ensure that there is no spelling mistake either in emailid or sancharnet.in
  
  Steps to Check this:
  
  Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Identity --> Check the entry in box - E-mail address - Make sure that the entry in this box is your email address. Ensure that sancharnet.in is not mis-spelt.--> Click on OK
• 
  
• SMTP authentication is not configured. The error you would get if SMTP authentication is not configured is as follows (In this example test222@sancharnet.in is the address to which the customer is trying to send mail, but he has not configured SMTP authentication)
  The Netscape is unable to use the mail server because you have not provided a username. Please provide one in the preferences and try again.
  
  Steps to Check this:
  
  Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Check the entry in box - Outgoing mail server user name - Make sure that the Outgoing mail server user name is correctly filled. This name is your email userid. e.g. in email address xyz@mail.com xyz is the Outgoing mail server username and therefore the customer will fill  xyz here --> Click on OK
• 
  
• You are not connected to Internet (Sancharnet) or Outgoing Mail Server is not responding. The error you would get is:
  
  Your An error occured while sending mail: SMTP server error. The server responded: (null). Contact your mail administrator for assistance.
  
  Steps to do:
  
  (i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone.
  (ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.

The reasons could be as follows:

• Incoming Mail Server name or Account Name is not configured correctly.
  
  Steps to Check this:
  
  Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Select the Incoming Mail Server (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Edit --> Check the entry in box - Server Name - Make sure that the Incoming Mail Server Name is correctly filled here. --> Check the entry in box Server Type - Make sure that this is POP3 --> Check the entry in box User Name - Make sure that the User Name is correctly filled here. This name is your email user id. e.g. in email address xyz@sancharnet.in xyz is the User Name and therefore the customer will fill xyzhere --> Customers are advised not to tick Remember Password box for better security. If this box is not ticked you would be prompted to enter password every time you start Netscape Messenger and send/receive the first mail. Subsequently you would not be prompted for the password unless you stop and start Netscape Messenger again. --> Click on OK --> Click on OK
• 
  
• You are not connected to Internet (Sancharnet) or Incoming Mail Server is not responding. The error you would get is:
  
  An error occurred with the POP3 mail server. You should contact the administrator for this server or try again later
  
  Steps to do:
  
  (i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone.
  (ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.

I am not able to send outgoing mails through sancharnet mail servers using Pegasus Mail? (Other Mail Client Users)

Ensure that

• You are using the latest version: WinPMail version: V4.02 (Win32), Aug 1 2002
• ncoming and Outgoing Mail Servers are correctly configured
• SMTP authentication is configured. For this Open Pegasus Mail --> Click on Tools --> Click on Internet Options --> Click on Sending (SMTP) --> Verify that the SMTP host is correctly configured --> Tick on Login using my POP3 settings for username and password --> Click on Receiving (POP3) --> Check that POP3 host is correctly configured --> Check that Username is correctly configured -- Click on OK