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Customer Care Center
Several Steps have been taken at BSNL to augment the quality of customer care to international standards.
- Access round the clock help at following toll free numbers
- Dataone Broadband '1600-424-1600'
- PSTN Call Center '1500' (in select states)
- Sancharnet Help Desk '1957'
- CellOne all India Help '9400024365'
- All BSNL Customer Service Centers (CSCs) now remain open on all seven days from 8.00 AM to 8.00 PM without any break for all activities.
- Cheque deposit machines have also been installed in many cities, so that customers can make payments 24X7 at their convenience.
- Customers can also make payments by cheque/Demand Draft to BSNL franchisees all over the country.
- With a view to simplify and offer customer friendly services, more than one Bfone connections can be applied on a single application form. Accordingly, a single demand note would be issued to the customer in respect of all the connections applied for.
- Shifting charges for local as well as all India shifting of fixed telephone (bfone) has been abolished.
- Pagers being given to outdoor staff in a phased manner for speedy rectification of faults.
- Majority of the local network is built up on jelly filled and OFC for trouble free service.
- Internal Distribution Points (DPs) being provided in the customer premises to eliminate the faults arising out of overhead wires.
- Extensive use of digital loop carrier (DLC)/Wireless in Local Loop (WLL) system for improving reliability of external plant.
- Remote Line Units (RLUs). Remote subscriber Units (RSUs) being provided extensively to reduce the long lengths of copper cables.
- Establishing call centers across the nation to provide single window solutions and convenience to customers.
- Countrywide Network Management & Surveillance System (NMSS) to ensure uninterrupted and efficient flow of telecom traffic.
- Application Forms for new connections have been made free of charge for all services.
- Procedure for restoration of telephones disconnected due to non-payment simplified and powers delegated to Secondary Switching Area (SSA) heads.
- Payment of telephone bills being received on Saturday and Sunday through cheques in City Telecom Offices (CTOs).
- More than one Public Call Office(PCO) permitted at the same premises.
- Various application forms and procedures being simplified for new telephone connections, shifting and third party transfer.
A proper Public Grievances Redressal Mechanism has been put in place in BSNL to resolve any issues customers may have. Details
Locate nodal Officers for Public Grievances in your Circle/ SSA
Details of the Customer Service Centers working in Telecom Circles (Click on the Circle name to see the details)
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