Board of Directors

Director - (Consumer Fixed Access) - Shri Vivek Banzal

Shri Vivek Banzal, Director (CFA) BSNL Board, is an Indian Telecommunication Service Officer of 1987 batch. He is Bachelor of Engineering in Electronics, Master of Engineering in Computer Science and MBA. He has more than 34 years’ experience of handling Telecom Network in India. He started his career as customer service and solution engineer in computer industry in 1986. After joining Department of Telecommunications in 1989, he executed the first digital satellite ground station project for telecommunication in India in 1994-95.

His quest for innovation and process re-engineering was tested when competition begun in Telecom Sector in India at Indore in fixed line segment in 1997. He is known for successful implementation of innovation ideas, during his stint in fixed line segment for 9 years, with start of wire-line broadband in India. Later he worked in customer mobility with same flavor in planning, engineering, rollout, network upgrade, O&M, marketing and retail chain management for more than 12 years. He had planned and implemented, number of innovations in various customer centric activities in Mobile Network in Gujarat.

In his current portfolio since 2018, he is responsible for Promoting and Managing Bharat Fiber (BSNL’s FTTH services), BSNL IT framework and other services like Data center services and smart business solutions. He also brought in paperless, online, real time and interactive communication in fixed line segment with retail chain and customers. He is now replicating his partnership model for FTTH services in towns to now rural area, paving the way for Utilization of OFC infrastructure built under USOF funding. He is also responsible for strengthening of Bharat Net infrastructure and utilization.

It was his vision, formulation and execution , which revived BSNL’s Fixed line services.

He digitised , almost all the processes in last 5 years , with a pan india business model of FTTH growth , setting new benchmarks and encouraging innovations.

His understanding of the network, systems, customer’s demand, partner’s requirement has led to a solid foundation of IT enabled solutions, with competitive product offerings to the customers leading to a ever-growing growth of customers and data usage.

It was his vision, which brought more than 6 lakh users in 40,000+ villages on bharatnet infrastructure, with 12.3 crore GB usage in a month from these villages.

His never say REST attitude and constant motivation to the teams is the key driver of the BSNL fixed line business growth.