From where I can get the list of Games & Music available for download ?

Once you reach the ‘BSNL Live' Welcome WAP page you will find category for Music and Games. Clicking on any one of these will provide you with the list of games or music which are compatible with your handset and is available for download.

What is a video/movie streaming? How it is different from video clips download ?

Streaming video/movie is content sent in compressed form over the Internet in a continuous stream and displayed to you on your mobile device in real time without getting stored in your mobile. The streaming content (Movie) can be viewed in a fixed time window i.e. whenever it is being streamed; whereas a downloaded video can be viewed at any point of time after download and any number of times. For a streaming movie you have to remain connected to the network during the playtime of the movie. Streaming is good to view large video files as the same can not be stored on the available limited memory of mobile. In case of streaming the content charges shall be deducted at the start of streaming.

Do I need to view the full movie at a stretch or I am allowed to take breaks ?

The movies are streaming content; which is not allowed to be downloaded. For your convenience BSNL splits the movies in suitable 2-6 parts of 20-30 minutes each. You can view one part at a time by clicking on each part of movie one by one. However you should finish viewing all the part of the movie in specified allotted time which is 48 hours at present. The charges of the movie will be deducted only once, at the start of first part. It is not necessary to watch the parts sequentially. These parts can be viewed randomly and also repeatedly many times in the allotted time.

What are the advantages of using BSNL Live?

You can get all type of contents from ‘BSNL Live' be it video or tone/tunes etc.

Whether it is available on post paid or prepaid ?

The service is available to all GSM (2.5 G & 3G) subscribers of BSNL whether Postpaid or prepaid.

What if a call or a SMS comes during a download from BSNL Live ?

When a call or an SMS comes during the download/streaming following happens

What if my GPRS connectivity breaks at any point while running BSNL Live services ?

If the GPRS connectivity breaks at anytime during executing any operation then appropriate error message of ‘Network Connection Failed' will be shown and you will be prompted to ‘Try again'.

What if my phone gets switched off or I move out of the network area or I move from 3G area to 2.5 G area during download from BSNL Live ?

Until you have a successful download no money is deducted from your account. In such a situation when you come back into the network area, you can retry for your content. If you move from 3G area to 2.5G area the download speed will reduce to the speed of 2.5 G network. Download/ streaming continuity is defined in Question no. 17. In case of partial download/streaming the surfing/download charges shall be applicable.

I have downloaded a song/video/wallpaper but I am not able to find it in my mobile or it is not opening ?

For all such problems please contact BSNL Customer Care Center . The call centre staff will find the solution for your problem in a minimum possible time.

What happens if I lose my phone or if I change my mobile handset/device ?

You can start using the services as soon as you buy your new handset, new SIM and your handset is configured for GPRS & ' BSNL Live'.