Are there any discounts for calls made during night hours or off-peak hours?

What is a "pulse," and is it the same for incoming and outgoing calls?

A "pulse" is the minimum duration for which a call is charged. It applies equally to both incoming and outgoing calls. For example, if the pulse rate is 15 seconds and the charge is ₹0.40 per pulse, then a 1-minute call will cost ₹1.60.

What will be my new balance after recharging?

After recharging, your new balance will be the sum of your previous balance plus the recharge value (minus any processing fees and taxes).

How can I port my number to BSNL Prepaid?

To port your number to BSNL, send an SMS with the text "PORT " to 1900. You will receive a Unique Porting Code (UPC). Use our BSNL Selfcare App or website to book your home delivery for the SIM. Alternatively, visit the nearest BSNL Customer Service Center (CSC) or authorized retailer with your UPC, ID proof, and address proof to complete the porting process.

Can I transfer my prepaid balance to another BSNL number?

No, at present BSNL is not offering balance transfer facility from one prepaid to another prepaid number.

Can I extend the validity of my BSNL prepaid connection without changing my plan?

Yes, you can extend the validity of your BSNL prepaid connection either by recharging with same plan voucher or any other voucher (STV/Combo voucher) of Rs.87 or more for prepaid connection under active state.

How can I deactivate or stop any Value-Added Services (VAS) like caller tunes?

You can deactivate or stop VAS through a simple process by dialing or sending SMS to 155223 (toll free).

A. Using SMS: Message/Text “STOP” from the mobile number to 155223. Receive a reply from 155223 with a list of VAS products activated on your phone. Press the appropriate key to deactivate the service.

B. SMS confirming deactivation request (IVR/ SMS) will be followed by another SMS confirming that service has been deactivated will be sent by BSNL.

How can I activate Do Not Disturb (DND) on my BSNL number?

To activate Do Not Disturb (DND) on BSNL, you can send an SMS Text "START 0" to 1909 or dial 1909 from your registered BSNL number. You can also use specific codes to block calls from certain categories, such as:

• “START 1”: Banking, insurance, credit cards, and financial products
• “START 2”: Real estate
• “START 3”: Education-related spams
• “START 4”: Health
• “START 5”: Consumer goods, automobiles, entertainment, and IT
• “START 6”: Communication and broadcasting
• “START 7”: Tourism and leisure
• “START 8”: Food and beverages

Can I change my BSNL prepaid plan after activation?

After Activation, customer can change the existing plan any time by recharging with new plan voucher of their choice. As soon as new plan is recharged, its base tariff will be applicable along with freebies/benefits (if any).