Do you allow roaming for prepaid cards?

Yes, BSNL Prepaid customers enjoy nationwide roaming services.

What charges I need to pay when I receive a call from BSNL network/ any other networks? Is it same if I am roaming to other circle?

No, all incoming calls are free while you are in your home circle or on national roaming, regardless of the network.

Is international roaming available for BSNL Prepaid users?

Yes, international roaming is available. You must recharge with the STV_57 plan, which offers 30 days of validity for international roaming. You will also need to replace your regular SIM with an International Roaming SIM.

What should I do if my SIM is damaged?

"Visit a BSNL distributor or CSC to get your SIM replaced. Your balance and existing benefits will be transferred to the new SIM after verifying your proof of identity (POI) and proof of address (POA). Photocopy of the original documents will have to be submitted with the replacement form.."

What should I do if my SIM is lost?

"If your SIM is lost, visit a BSNL distributor or CSC with a copy of the FIR (police report). You will be issued a new SIM with the same number after verification of your ID and address. Any balance left on the lost SIM will be transferred to the new one. Photocopy of the original documents will have to be submitted with the replacement form."

Is my BSNL Prepaid connection ready to use immediately?

"Yes, once KYC is completed and you've recharged with a First Recharge Coupon (FRC), your connection is ready for use."

What happens when my validity expires? What about any unused balance?

Once your SIM card’s validity expires, you must recharge within the first grace period (GP-I), which lasts 7 days, to retain any unused balance. If you don't recharge within this period, your unutilized balance will be forfeited. During the grace period, you can only make emergency calls.

Where can I recharge my prepaid SIM?

You can recharge your BSNL prepaid account through the BSNL Self-Care App or BSNL website from home or get recharges from BSNL outlets, distributors, or retailers. Recharge options are also available online through platforms like Paytm and Amazon.

When should I recharge my account?

You should recharge your account when your balance is low, or the validity period is about to expire. The system will prompt you to recharge.

Can I convert my prepaid BSNL Mobile prepaid connection to a post-paid connection or vice versa?

Yes, you can switch between prepaid and postpaid by visiting a BSNL distributor or CSC.