Customer Care Center

Several Steps have been taken at BSNL to augment the quality of customer care to international standards.

  • Access round the clock help at following toll free numbers
    1. Dataone Broadband '1600-424-1600'
    2. PSTN Call Center '1500' (in select states)
    3. Sancharnet Help Desk '1957'
    4. CellOne all India Help '9400024365'
  • All BSNL Customer Service Centers (CSCs) now remain open on all seven days from 8.00 AM to 8.00 PM without any break for all activities.
  • Cheque deposit machines have also been installed in many cities, so that customers can make payments 24X7 at their convenience.
  • Customers can also make payments by cheque/Demand Draft to BSNL franchisees all over the country.
  • With a view to simplify and offer customer friendly services, more than one Bfone connections can be applied on a single application form. Accordingly, a single demand note would be issued to the customer in respect of all the connections applied for.
  • Shifting charges for local as well as all India shifting of fixed telephone (bfone) has been abolished.
  • Pagers being given to outdoor staff in a phased manner for speedy rectification of faults.
  • Majority of the local network is built up on jelly filled and OFC for trouble free service.
  • Internal Distribution Points (DPs) being provided in the customer premises to eliminate the faults arising out of overhead wires.
  • Extensive use of digital loop carrier (DLC)/Wireless in Local Loop (WLL) system for improving reliability of external plant.
  • Remote Line Units (RLUs). Remote subscriber Units (RSUs) being provided extensively to reduce the long lengths of copper cables.
  • Establishing call centers across the nation to provide single window solutions and convenience to customers.
  • Countrywide Network Management & Surveillance System (NMSS) to ensure uninterrupted and efficient flow of telecom traffic.
  • Application Forms for new connections have been made free of charge for all services.
  • Procedure for restoration of telephones disconnected due to non-payment simplified and powers delegated to Secondary Switching Area (SSA) heads.
  • Payment of telephone bills being received on Saturday and Sunday through cheques in City Telecom Offices (CTOs).
  • More than one Public Call Office(PCO) permitted at the same premises.
  • Various application forms and procedures being simplified for new telephone connections, shifting and third party transfer.

A proper Public Grievances Redressal Mechanism has been put in place in BSNL to resolve any issues customers may have. Details

Locate nodal Officers for Public Grievances in your Circle/ SSA

Details of the Customer Service Centers working in Telecom Circles (Click on the Circle name to see the details)