Enhance Customer Experience with BSNL’s Toll-Free Phone Service

In today's dynamic market, businesses need more than just great products - they need to deliver superior customer experiences. BSNL’s Toll-Free Phone Service acts as a powerful tool to boost customer engagement by offering Free Call Access. Whether you're a Customer, Dealer, or Partner, this service allows you to connect with Organizations without incurring any costs, regardless of your location or the time.

One Business, One Number

With BSNL’s Toll-Free Service, your organization can promote a single, easy-to-remember 8 or 11-digit number (1800-XYZ-A or 1800-XYZ-ABCD), accessible from any telecom operator across India.

Both Wire-line and Wire-less numbers can be linked to this Toll-Free Number, with calls intelligently routed based on your Pre-set Criteria like:

• Time-Dependent Routing: Direct calls to different locations based on the time of day.
• Day of the Week Routing: Customize routing based on the day and time.
• Origin-Dependent Routing: Route calls according to the caller's location.
• Call Distribution: Distribute incoming calls based on staffing levels.
• Line Hunting & Call Queuing: Ensure calls are answered, even during busy hours or multiple locations.
• Condition-Based Routing: Automatically redirect calls based on conditions like busy signals or no answer.
• Blacklist/Whitelist: Control incoming calls from specific regions.

Smart Business Solutions

Take your customer service to the next level with advanced call routing features:

• Interactive Voice Response (IVR): Streamline customer inquiries with keypad-driven call routing.
• Detailed Billing: Gain valuable insights from call data for smarter business planning.

Perfect for:

• Large enterprises with customer service centers.
• Retailers and service providers
• Hotels, restaurants, and businesses offering after-sales support.
• Organizations with multiple offices, as the toll-free number remains the same even if locations change.

Upgrade your business with BSNL’s Toll-Free Service today and offer your customers a seamless, cost-free way to connect!

Additional Intelligent Services:

• Universal Access Number (UAN): Available with full or split charge options. In UAN full charge full call charges are paid by callers whereas in UAN split charge callers pay the local calls and STD charges are paid by Called Party.
• Tele-Voting Service: Efficiently collect public opinion through easy call-based voting. Tele-voting is a cost-effective method of democratic deliberation as it does not require the participants/voter to meet in person.

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