FLPP (Fixed Line Prepaid)
You can access the menu in two ways:
- FLPP PCO Account, FLPP Local PCO Account and FLPP General Pure Prepaid Accounts You need to dial 1284# to access the menu.
- FLPP General Prepaid+Post paid™ Accounts - In this case to access the menu you will have to dial the remote login code 1806 345 (for East & North zone and 1806 233 for West & South zone account card) and follow announcement for menu management.
The menu is operated by dialing service option for various purposes as follows:
- For language modification dia0 TM
- For PIN Management dial 1 (Then in sub menu dial 1 to change the PIN and 2 to enable or disable PIN)
- For Recharge dial 2
- To know your account balance, dial 3.
- For account attachment/detachment dial 4
- For Help dial 5.
- For Remote access enable/disable dial 6
- For redial dial 7.
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FLPP Service will provide following features to a PCO owner: Offers convenience of not paying the bills, The prepaid account will be directly linked to the PCO™s telephone line, The customer line shall be suitably configured from the local exchange so that you can dial the destination number by lifting the phone, Home metering shall be provided so that you can charge your customer., Remote login facility is provided only to attach/detach line. PIN option can be enabled for fraud control purpose only. PIN is not mandatory to access menu, PIN can be enabled only to prevent fraud from direct line., Menu management shall be provided through access code of 1284#™, Only PCO line can be attached to FLPP account, Only one call possible from the account at a time.
There can be two types of PCO accounts FLPP PCO Account - offering Prepaid services (for Local +STD+ISD) & FLPP PCO Local Account - offering Prepaid services (for local calls only). All other features will be same for both type of accounts. However the customer needs to check with the local office whether both the services are available at present.
What features will FLPP service provides me if I am not a PCO owner but a FLPP General Account holder?
FLPP General Accounts can be of two types FLPP General Pure Prepaid offers only Prepaid Services and FLPP General Prepaid+Postpaid™ offers both prepaid as well as postpaid services. Common features of both are as follows : Remote login facility is available, Redial & Follow-on facilities are available, This service can be provided to all wire-line customers other than PCOs i.e. to both residential as well as commercial customers.
What features will FLPP service provide me if I am a FLPP General Pure Prepaid customer?
Features specific to only Prepaid services are as follows : The customer can make only prepaid calls through his FLPP Account, The customer line will be configured from the exchange. The customer dials the desired number directly and the call is credited to his FLPP account, PIN option shall be available to attach/ detach account with particular line (CLI) and other menu management options & if PIN option is enabled for control purpose also it will be mandatory to dial the PIN every time before ialing the destination no.
What features will FLPP service provide me if I am a FLPP General Prepaid+Postpaid™ customer?
Features specific to accounts having Prepaid+Postpaid™ are as follows: The customer has the option of making both prepaid calls through his FLPP account as well as postpaid calls. The customer is required to dial 1805 345 (for East & North zone and 1805 233 for West & South zone account card) followed by destination number for making prepaid calls. Postpaid calls can be made directly. No configuration required to be done at the local exchange for the telephone line. PIN option shall be available to attach/ detach account with particular line (CLI) and other menu management options.
First the account should be attached to the line in case of the PCO account or FLPP General Pure Prepaid account. There is no need of line attachment in case of General FLPP Prepaid+postpaid account. Your Account will get activated with the first outgoing call.
For choice of language of announcements the selection can be made at the time of first call or a default Language shall be attached to the account profile.
You must keep your account card very carefully. If it is lost/stolen/misplaced, it cannot be deactivated and therefore may be misused. You will then lose out on any credit remaining in your card. In this case BSNL will not be in a position to take any action, or be liable for any refunds.