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Special Relief Scheme


Relaunch of Special Relief Scheme " SAMADHAAN" for settlement of disputes in r/o
BB usage Bills for the benefit of existing and ex-customers of
Broadband Service of BSNL w.e.f. 01st September'2013 upto31st March'2014.

Special Relief Scheme SAMADHAAN for settlement of disputes in r/o BB usage
Bills for the benefit of existing and ex-customers of Broadband Service of BSNL

As per information gathered from the field units there have been disconnections/disputes in respect of Broadband Connections. The main reasons for non-payment of Broadband bill/s are reported to be the customer getting a bill for usage of Broadband beyond his expected usage. This generally happens in the initial usage of Broadband Connections due to non awareness about the appropriate plan required to be selected to suffice the Customer requirements.

To win back such customers BSNL has decided to introduce onetime Special Relief Scheme "SAMADHAAN" with the options as indicated below as a goodwill gesture as one time relief to such customers:

Option - I (Applicable to all customers - Home & Business)

A customer against whom one or more such alleged excessive bill/s is/are outstanding may under this option settle his bill/s to the extent of maximum three bills of three consecutive billing cycles as follows :
  • Pay Rs. 750/- for excess usage (beyond the admissible limit as per plan) for first 5 GB per Bill and the remaining excess usage (if any) beyond 5 GB @ Rs. 100/- per GB or part thereof per bill. This settlement shall be applicable individually against each disputed bill.
  • The relief mentioned at (i) above under this option can be availed of up to a maximum of three consecutive bills only i.e., the latest disputed bills and two immediately preceding bills, in case these two preceding bills too are disputed and unpaid.
  • Head of the SSA may, however, on the merits of each case allow settlement of such disputed bills for six consecutive billing cycles i.e., the latest disputed bill and preceding five bills, if disputed and unpaid.
  • The above mentioned relief shall be allowed to the customer, if the customer (Home & Business) simultaneously chooses a BB Plan at least Start up 250 or any other higher Plan (in terms of FMC). A Home user can choose only Home Plan and the Business user has to choose a suitable Business/General Plan. Both the category of customers have to commit to remain in the BB Plan so chosen for a period of twelve months after the aforesaid settlement, by payment of eleven months FMC as Annual Payment in advance.

Option - II (Applicable to all customers - Home & Business)

Under this option the customer can settle his disputed bill/s as follows:
  • The customers may choose any limited usage Broadband Plan of higher FMC. The customer’s disputed bills under the earlier plan may be settled as per the chosen New Limited Usage Plan. In case the free usage in the chosen plan is less than the total usage in each of the disputed bills, the remaining usage against each such bill may be settled as per the existing usage charges per MB prescribed in the chosen plan.
  • The above relief shall be applicable to customer only if the customer commits to remain in the chosen limited Plan for three months by payment of FMC for three months in advance, after the settlement of the disputed bill/s.
  • The relief mentioned at (i) above under this option shall be applicable uniformly up to three consecutive bills only i.e., the latest disputed bills and two immediately preceding bills, in case these two preceding bills too are disputed and unpaid.
  • Head of the SSA may, however, on the merits of each case allow settlement of such disputed bills for six consecutive billing cycles i.e., the latest disputed bill and preceding five bills, if disputed and unpaid.

Option - III (A) (Applicable to Home User only)

The customer can select any of the following Unlimited Home Plans to get corresponding rebate on the excess usage of his/her disputed bill/s.
Plan Name Speed Rebate (in GB)  Extra Usage Charge (Per GB or Part thereof ) beyond the rebate in each disputed bill
BB Home ULD 525 512 Kbps up to 4GB, 256 Kbps beyond  4 GB 5 GB  Rs. 125/-
BB Home Combo ULD 650 512 Kbps up to 4GB, 256 Kbps beyond  4 GB 5 GB  Rs. 125/-
BB Home Combo ULD 800 1 Mbps up to 6GB, 512 Kbps beyond  6 GB 10 GB  Rs. 100/-
BB Home Combo ULD 950 4 Mbps up to 8GB, 512 Kbps beyond  8 GB 12 GB  Rs. 100/-
  • The relief mentioned at (i) above under this option shall be applicable uniformly up to three consecutive bills only i.e., the latest disputed bills and two immediately preceding bills, in case these two preceding bills too are disputed and unpaid.
  • Head of the SSA may, however, on the merits of each case allow settlement of such disputed bills for six consecutive billing cycles i.e., the latest disputed bill and preceding five bills, if disputed and unpaid.
  • The above relief shall be applicable to customer only if the customer commits to remain in the chosen plan either(i) for a period of six months after the aforesaid settlement, by paying six months FMC in advance or (ii) for a period of twelve months after the aforesaid settlement, by payment of eleven months FMC as Annual payment in advance.

 


Option-III (B) (Applicable to Any General User)

Customer can select any of the following Unlimited General Plan to get corresponding rebate on the excess usage of his disputed bill/s.
Plan Name Speed Rebate in GB  Extra Usage Charge (Per GB or Part thereof ) beyond the rebate in each disputed bill
BBG Combo ULD 900 2 Mbps upto 8 GB, 512 Kbps beyond 8 GB 8 GB Rs.100/-
BBG Home Combo ULD 1425 4 Mbps upto 20 GB, 512 Kbps beyond 20 GB 16GB Rs.75/-
BBG Home Combo ULD 1800 2 Mbps upto 40 GB, 256 Kbps beyond 40 GB 22 GB Rs.75/-
 BBG Combo ULD 2250   1 Mbps upto 100 GB, 256 Kbps  beyond 100 GB 30 GB Rs.65/-
 BBG Combo ULD 3500   2 Mbps upto 150 GB, 512 Kbps beyond 150 GB 50 GB Rs.65/-
  BBG Combo ULD 6300  4 Mbps upto 200 GB, 1 Mbps beyond 200GB 100 GB Rs.65/-
  • The plan selected by the customer under this option should be of same/higher FMC than the plan availed by the customer in exiting disputed bill.
  • The relief mentioned at (i) above under this option shall be applicable uniformly up to three consecutive bills only i.e., the latest disputed bills and two immediately preceding bills, in case these two preceding bills too are disputed and unpaid.
  • Head of the SSA may, however, on the merits of each case allow settlement of such disputed bills for six consecutive billing cycles i.e., the latest disputed bill and preceding five bills, if disputed and unpaid.
  • The above relief shall be applicable to customer only if the customer commits to remain in the chosen plan either (i) for a period of six months after the aforesaid settlement, by paying six months FMC in advance or (ii) for a period of twelve months after the aforesaid settlement, by payment of eleven months FMC as Annual payment in advance.

Option-IV (Applicable to all customers)
  • In case where the customer does not want to give any commitment for the future, he may be given the option to settle his disputed bills by allowing him to pay excess usage as follows:
    1. Payment for FMC : as per earlier plan
    2. Payment of excess usage beyond free limit shall be @
      1. Rs 1000/- up to first 5 GB
      2. Rs 200/- per GB for every additional GB or part thereof beyond 5 GB up to 10 GB
      3. Rs. 100/- per GB for every additional GB or part thereof beyond 10 GB
  • He customer can avail any plan there after.
  • The relief mentioned at (i) above under this option shall be applicable uniformly up to three consecutive bills only i.e., the latest disputed bills and two immediately preceding bills, in case these two preceding bills too are disputed and unpaid.

Other terms and condition:
  • The scheme is valid up to 31st March'2014.
  • A customer can avail any of the options in the above mentioned scheme only once in lifetime on a particular connection.
  • Plan chosen under relief scheme shall be applicable only for all the disputed bills and the future committed period. No past undisputed bill shall be settled through this scheme.
  • Any hitherto regretted case & disconnected for non-payment, which could have been settled on the basis of options of this concession scheme may also be considered for settlement under the scheme, if the customer makes an appeal.
  • In case a customer is already disconnected and wants to avail any of the options of the above scheme, he shall not be charged any reconnection/installation fee and Fixed monthly charges for the intervening period i.e., from the date of disconnection of BB connection up to the date of reconnection.
  • Disconnected BB connections under the scheme shall be reconnected on customer's request after receipt of payment through different settlement options indicated above and clearance of outstanding bills against related landline connection.
  • The bills relating to landline connection, outstanding if any shall be paid by the customer as required under existing instructions for restoration of disconnected b-fone connections.
  • The customer should be asked to give his Cell Phone number on which usage alerts can be sent in future. He may also be advised to keep a check on his usage by checking the web portal: http://www.dataone.in/ showing the customer log details and should keep watch on the pop-up alerts on the screen.