Complaint Booking
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HelpdeskLoyalty Account
(Loyalty Scheme Brief | FAQ)Customer Care
BSNL makes it easier for its customers to subscribe to any of its services from the comfort of their homes.
BSNL customer care is aimed at providing clients with an online facility using which he/she can register for various services offered.
Through BSNL customer care portal subscriber can book the complaint as well as know the status of booked complaint.
Through BSNL customer care portal subscriber can book the complaint as well as know the status of booked complaint.
Bharat Sanchar Nigam Ltd. was formed on 15th September, 2000. It is having Pan India presence except Delhi and Mumbai and is an integrated Telecommunications Company. It has installed large Quality Telecom Network in the country. The Company is working on expanding and upgrading the network to provide service in new areas and to introduce new telecom services.
Customers (landline and mobile) who do not want to receive commercial communications can dial or SMS to 1909 (toll free) and register in either of the two categories:
Fully Blocked Category- stoppage of all commercial Calls/SMS
Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS from one of the opted preferences
BSNL has a well structured and multilayered Customer Grievances Redressal Mechanism including Customer Dispute Resolution Mechanism. The Customer Redressal setup in BSNL has been introduced right from the Corporate Office to SSA (Secondary Switching Area) levels.
Download Forms
In our endeavor to improve Customer friendly telecom services, application forms for New Regular Telephone Connection, Temporary Telephone Connection, Shifting of Telephones and Add-on Facilities have been simplified. These forms can be downloaded and used.
“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”