The reasons could be as follows:

(a) 

Your Outgoing Mail  Server Name is not configured correctly. The error you would get is 

The host 'nmr.sancharnet.in' could not be found. Please verify that you have entered the server name correctly. Account: 'nmma.sancharnet.in', Server: 'nmra.sancharnet.in', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

(mistake in the above example is that mail server name has been wrongly configured as nmr.sancharnet.in instead of nmra.sancharnet.in):

Steps to Check this:

Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Check the entry in box - Outgoing Mail (SMTP) - Make sure that the entry in this box the name of your Outgoing Mail Server. Ensure that sancharnet.in is not mis-spelt. --> Click on Apply in case of Change --> Click on OK --> Click on Close.

(b)

Your email address is incorrectly configured e.g. aksharma@hotmail.com or aksharma@sanchar.net.in instead of correct address aksharma@sancharnet.in In case the email address is configured with @hotmail.com, @yahoo.com or @indiatimes.com etc i.e. domain other than @sancharnet.in you will not be able to send mail through Sancharnet Outgoing Mail Server. Please also ensure that there is no spelling mistake either in emailid or sancharnet.in

Steps to Check this:

Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Check the entry in box - E-mail address - Make sure that the entry in this box is your email address. Ensure that sancharnet.in is not mis-spelt. Click on Apply --> Click on OK --> Click on Close

(c)

SMTP authentication is not configured. The error you would get if SMTP authentication is not configured is as follows (In this example test222@sancharnet.in is the address to which the customer is trying to send mail, but he has not configured SMTP authentication)

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'test222@sancharnet.in'. Subject 'test', Account: 'nmma.sancharnet.in', Server: 'smra.sancharnet.in', Protocol: SMTP, Server Response: '550 5.7.1 Relaying not allowed: test222@sancharnet.in', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

Steps to Check this:

(A)

Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Tick on My Server Requires Authentication --> Click on Settings --> Ensure that Use same settings as my incoming mail server is selected --> Click on Apply --> Click on OK --> Click on Close

(B)

Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Check the entry in box - Incoming Mail (SMTP) - Make sure that the entry in this box the name of your Incoming Mail Server. Ensure that sancharnet.in is not mis-spelt --> Check the entry in box under Incoming Mail Server - Account Name - Make sure that the account name is correctly filled. This account name is your email userid. e.g. in email address aksharma@sancharnet.in aksharma is the account name and therefore the customer will fill aksharma here. --> Check the entry in box under Incoming Mail Server - Password. By default you are not allowed to fill in the password unless you tick the box - Remember Password which is just below. Customers are advised not to tick Remember Password box for better security. If this box is not ticked you would be prompted to enter password every time you start Outlook Express and send or receive the first mail. Subsequently you would not be prompted for the password unless you stop and start Outlook Express again. --> Click on Apply in case of Change --> Click on OK --> Click on Close.

(d)

You are not connected to Internet (Sancharnet) or Outgoing Mail Server is not responding. The error you would get is:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'nmma.sancharnet.in', Server: 'smra.sancharnet.in', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F

Steps to do:

(i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone.

(ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.

The possible reasons could be:

You have overlooked the Mail Quota Warning Message, which indicates that the mail quota is at dangerously low level and shall be over soon and also the option to leave messages on server is set in Outlook Express. Therefore every time you retrieve mail on your PC through Outlook Express a copy is retained on the server. Over a period of time Mail Quota exceeds the permissible limit and no more mails are delivered to your mail-box. All new mails are actually bounced to the sender.

Steps to check this:

Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Advanced --> Ensure that the box under delivery - Leave a Copy of message on server is not ticked (Customers are strongly advised not to keep this as ticked so that all the mails are retrieved to the customers PC. This will ensure better performance) --> Click on Apply in case of Change --> Click on OK --> Click on Close.

Once this is done retrieve all the mails in your mail box

An Alternative:

Use webmail available through www.sancharnet.in to check the status of your mail box and delete unwanted mails.

The reasons could be as follows:

(a) 

Your Outgoing Mail  Server Name is not configured correctly. The error you would get is (mistake here is that mail server name has been wrongly configured as nmr.sancharnet.in instead of nmra.sancharnet.in):

Netscape is unable to locate the server nmr.sancharnet.in. Please check the server name and try again.

Steps to Check this:

 Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers  --> Check the entry in box - Outgoing mail (SMTP) server - Make sure that the entry in this box the name of your Outgoing Mail Server. Ensure that sancharnet.in is not mis-spelt. --> Click on OK

(b)

Your email address is incorrectly configured e.g. aksharma@hotmail.com or aksharma@sanchar.net.in instead of correct address aksharma@sancharnet.in In case the email address is configured with @hotmail.com, @yahoo.com or @indiatimes.com etc i.e. domain other than @sancharnet.in you will not be able to send mail through Sancharnet Outgoing Mail Server. Please also ensure that there is no spelling mistake either in emailid or sancharnet.in

Steps to Check this:

Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Identity --> Check the entry in box - E-mail address - Make sure that the entry in this box is your email address. Ensure that sancharnet.in is not mis-spelt.--> Click on OK

(c)

SMTP authentication is not configured. The error you would get if SMTP authentication is not configured is as follows (In this example test222@sancharnet.in is the address to which the customer is trying to send mail, but he has not configured SMTP authentication)

The Netscape is unable to use the mail server because you have not provided a username. Please provide one in the preferences and try again.

Steps to Check this:

Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Check the entry in box - Outgoing mail server user name - Make sure that the Outgoing mail server user name is correctly filled. This name is your email userid. e.g. in email address aksharma@sancharnet.in aksharma is the  Outgoing mail server username and therefore the customer will fill aksharma here --> Click on OK

(d)

You are not connected to Internet (Sancharnet) or Outgoing Mail Server is not responding. The error you would get is:

Your An error occured while sending mail: SMTP server error. The server responded: (null). Contact your mail administrator for assistance.

Steps to do:

(i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone.

(ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.

The reasons could be as follows:

(a)

Incoming Mail Server name or Account Name is not configured correctly.

Steps to Check this:

 Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Select the Incoming Mail Server (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Edit --> Check the entry in box - Server Name - Make sure that the Incoming Mail Server Name is correctly filled here. --> Check the entry in box Server Type - Make sure that this is POP3 --> Check the entry in box User Name - Make sure that the User Name is correctly filled here. This name is your email user id. e.g. in email address aksharma@sancharnet.in aksharma is the User Name and therefore the customer will fill aksharma here --> Customers are advised not to tick Remember Password box for better security. If this box is not ticked you would be prompted to enter password every time you start Netscape Messenger and send/receive the first mail. Subsequently you would not be prompted for the password unless you stop and start Netscape Messenger again. -->  Click on OK --> Click on OK

(b)

You are not connected to Internet (Sancharnet) or Incoming Mail Server is not responding. The error you would get is:

An error occurred with the POP3 mail server. You should contact the administrator for this server or try again later

Steps to do:

(i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone.

(ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.

The possible reasons could be:

You have overlooked the Mail Quota Warning Message, which indicates that the mail quota is at dangerously low level and shall be over soon and also the option to leave messages on server is set in Netscape Messenger. Therefore every time you retrieve mail on your PC through Netscape Messenger a copy is retained on the server. Over a period of time Mail Quota exceeds the permissible limit and no more mails are delivered to your mail-box. All new mails are actually bounced to the sender.

Steps to check this:

Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Select the Incoming Mail Server (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Edit--> Click on POP --> Ensure that Leave a Copy of message on server is not ticked (Customers are strongly advised not to keep this as ticked so that all the mails are retrieved to the customers PC. This will ensure better performance) --> Click on OK --> Click on OK

Once this is done retrieve all the mails in your mail box

An Alternative:

Use web mail available through www.sancharnet.in to check the status of your mail box and delete unwanted mails.